Zentrum für Integrative Psychiatrie ZIP gGmbH (Niemannsweg)

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Anke Mühler

Leitung Stabsstelle QM

Niemannsweg 147
24105 Kiel

Homepage: https://www.patientenombudsmann.de

Albrecht Schmidt

Patientenombudsmann, Verein Patientenombudsmann/-frau Schleswig-Holstein e.V.

Niemannsweg 147
24105 Kiel

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No