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Krankenhaus Mechernich

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Martin Milde

Geschäftsführer

Phone: 02443 -17-1003
Fax: 02443-17-1005
Mail: ed.mhkk@edlim.nitram

Martin Milde

Geschäftsführer

Phone: 02443 -17-1003
Fax: 02443-17-1005
Mail: ed.mhkk@edlim.nitram

Advocates

Michael Stöhr

Pfarrer / evangelische Seelsorge

Phone: 02443 -17-1155
Mail: ed.mhkk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes