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St. Vincenz-Krankenhaus Diez

Complaint management

Structured complaint management was introduced: Yes

Mündliche-, telefonische und schriftliche Eingabe (formlos oder über ausliegende "Ideenkarten") möglich.

Written concept exists: Yes

Verfahrensanweisung
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Peter Voss

Qualitätsmanagementbeauftragter

Adelheidstraße 2
65582 Diez

Phone: 06431 -292-4838
Fax: 06431-292-4118
Mail: ed.znecniv-ts@ssov.p

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No