Lausitz Klinik Forst GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Carolin Sommer

Leitung Stabsstelle Qualitätsmanagement

Robert-Koch-Straße 35
03149 Forst (Lausitz)

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes