Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Melanie Kolkhorst

Qualitätsmanagement

Marie-Hackfeld-Straße 6
27211 Bassum

Phone: 05441 -972-130
Fax: 05441-972-102
Mail: ed.dkl-nekinilk@tsrohklok.m

Advocates

Isabell von Kameke

Patientenfürsprecherin

Marie-Hackfeld-Straße 6
27211 Bassum

Phone: 04241 -97-1865
Mail: ed.enilno-t@mussab.tfits

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No