Mariaberg - Fachkrankenhaus Kinder- und Jugendpsychiatrie gGmbH, Tagesklinik Albstadt

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Hildegard Reiser

Qualitätssicherung

Burghaldenstr. 12
72501 Gammertingen - Mariaberg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No