German hospital directory

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Birgit Riedmann

Leitung Qualitätsmanagement

97698 Münnerstadt

Phone: 09733 -62-3350
Fax: 09733-62-3009
Mail: ed.ubzt@ofni

Corinna Benkert

Leitung Qualitätsmanagement

97698 Münnerstadt

Phone: 09733 -62-3350
Fax: 09733-62-3009
Mail: ed.ubzt@trekneb.c

Anonymous input options exist: Yes

Anonyme Kontaktaufnahme durch ausliegende Formulare sind für jeden Patienten und Angehörige möglich

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

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