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Helios Klinik Erlenbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Hofmann

Klinikgeschäftsführer

Phone: 09372 -700-1000
Fax: 09372-700-1009
Mail: ed.tiehdnuseg-soileh@2nnamfoH.leahciM

Natascha Breunig

Qualitätsmanagement

Phone: 09372 -700-1065
Fax: 09372-700-1009
Mail: ed.tiehdnuseg-soileh@hcabnelrE.gnunieM

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No