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MediClin Klinik für Akutpsychosomatik und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Nitzsche

Qualitätsmanagementbeauftragte

Phone: 05042 -600-236
Fax: 05042-600-245
Mail: ed.nilcidem@ehcsztiN.aerdnA

Advocates

Dieter Hainer

1. Vorsitzender der münderschen Tafel

Phone: 05042 -4632-
Mail: ed.lefat-ehcsredneum@reniah.d

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No