Asklepios Klinik Nord - Heidberg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Wolfgang Bruners

Prozess- und Qualitätsmanagerin Somatik

Tangstedter Landstraße 400
22417 Hamburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes