Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA Beschwerdemanagement DFK (29.07.2024) |
| Handling of oral complaints is regulated: Yes |
|
s. VA Beschwerdemanagement DFK |
| Handling of written complaints is regulated: Yes |
|
s. VA Beschwerdemanagement DFK |
| Time targets for acknowledgement are defined: Yes |
|
s. VA Beschwerdemanagement DFK |
Explanations
Assistentin der Geschäftsführung
Contact persons
Cathleen Delgrange
Assistentin der Geschäftsführung
Aachener Str. 445-449
50933 Köln
Phone:
0221
-94071-223
Mail:
ed.anas@kfd-ofni
Advocates
Monika Schröder
Ehrenamtliche, unabhängige Ansprechpartnerin für Patientinnen und Patienten
Aachener Str. 445-449
50933 Köln
Phone:
+49
-175-3345514
Mail:
ed.anas@nleok-rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Mittels der Patientenfragebögen |
|
Patient surveys were conducted: Yes Frühjahr 2024: Picker-Befragung, Permanente Patientenbefragung (fortlaufend) |
|
Referral surveys were conducted: Yes Januar/Februar 2024 |