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Evangelische Stiftung Tannenhof

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Uwe Leicht

Geistlicher Vorstand

Remscheider Str. 76
42899 Remscheid

Phone: 02191 -12-1101
Mail: ed.fohnennat-gnutfits@rehetsrov.rehciltsieg

Advocates

Erwin Schumacher

Unabhängiger Patientenfürsprecher

Remscheider Str. 76
42899 Remscheid

Phone: 02191 -12-3312
Mail: ed.fohnennat-gnutfits@edrewhcseb-bol

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Kontinuierliche Patientenbefragung ab 2023
Referral surveys were conducted: No