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KMG Klinik Boizenburg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christopher Bossow

Klinikgeschäftsführer

Phone: 038847 -637-306
Fax: 038847-637-306
Mail: ed.nekinilk-gmk@wossob.c

Advocates

Christopher Bossow

Klinikgeschäftsführer

Phone: 038847 -637-306
Fax: 038847-637-333
Mail: ed.nekinilk-gmk@wossob.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes