Buergerhospital Friedberg

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

/6991/ed.uarettew-murtnezstiehdnuseg.www//:sptth

Contact persons

Qualitätsmanagement

Jutta Engeland

Ockstädter Str. 3-5
61169 Friedberg

Phone: 06032-7021236-
Mail: ed.uarettew-zg@dnalegne.attuj

Beschwerdemanagement

Gyrit Fröhlich

Ockstädter Str. 3-5
61169 Friedberg

Phone: 06031-893311-
Mail: ed.uarettew-zg@hcilheorf.nitsirhc-tiryg

Advocates

Patientenfürsprecherin

Edda Weber

Ockstädter Str. 3-5
61169 Friedberg

Phone: 06035-6535-
Mail: ed.enilno-@rebew.adde

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes