Asklepios Paulinen Klinik Geriatrische Tagesklinik Wiesbaden Biebrich

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Assistentin der Geschäftsführung / Beschwerdemanagerin

Simone Voß

Rathausstraße 62 – 64
65203 Wiesbaden-Biebrich

Phone: 0611-847-2002
Fax: 0611-847-2028
Mail: moc.soipelksa@ssov.is

Assistentin der Geschäftsführung / Beschwerdemanagerin

Oksana Gorbatenko

Rathausstraße 62 – 64
65203 Wiesbaden-Biebrich

Phone: 0611-847-2002
Fax: 0611-847-2028
Mail: moc.soipelksa@oknetabrog.o

Advocates

Patientenfürsprecher

Rolf Eckhard

Rathausstraße 62 – 64
65203 Wiesbaden-Biebrich

Phone: 06122-530-2272
Mail: moc.soipelksa@nedabseiw

Patientenfürsprecherin

Birgit Wilkens

Rathausstraße 62 – 64
65203 Wiesbaden-Biebrich

Phone: 06122-530-2272
Mail: moc.soipelksa@nedabseiw

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes