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Klinikum Ingolstadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christina Lehmann

Meinungsmanagement

Krumenauerstraße 25
85049 Ingolstadt

Phone: 0841 -880-2006
Mail: ed.tdatslogni-mukinilk@gnuniem

Advocates

Gabriela Gruber

Patientenfürsprecherin

Krumenauerstraße 25
85049 Ingolstadt

Phone: 0841 -880-1233
Mail: ed.tdatslogni-mukinilk@reburg.aleirbag

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes