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Blaues Kreuz Diakoniewerk mGmbH - Fachklinik Curt-von-Knobelsdorff-Haus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Claudia Pille

Beschwerdebeauftragte


42460 Radevormwald

Phone: 0202 -62003-56
Fax: 0202-62003-81
Mail: ed.zuerk-seualb@ellip.aidualc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No