Katholisches Kinderkrankenhaus Wilhelmstift gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Wiebke Mann

Beschwerdebeauftragte

Liliencronstraße 130
22149 Hamburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

werden über das interne QM gesteuert

Referral surveys were conducted: Yes

werden über das interne QM gesteuert