Marienhausklinik St. Josef Kohlhof

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Krankenhausoberin

Beate Leonhard-Kaul

Klinikweg 1
66539 Neunkirchen

Phone: 06821-363-2534
Mail: ed.suahneiram@hok.dp.kes

Advocates

Patientenfürsprecherin

Margot Jost

Klinikweg 1
66539 Neunkirchen

Phone: 06821-363-0
Mail: ed.suahneiram@hok.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes