DRK-Norddeutsches Epilepsiezentrum für Kinder und Jugendliche

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

QMH/ Ordnerstruktur Verbesserungs-/ & Beschwerdemanagement

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Marlo Döhler

QMB

Henry-Dunant-Str. 6 - 10
24223 Schwentinental

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Auswertung findet quartalsweise statt.

Referral surveys were conducted: No