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DRK-Norddeutsches Epilepsiezentrum für Kinder und Jugendliche

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marlo Döhler

QMB

Henry-Dunant-Str. 6 - 10
24223 Schwentinental

Phone: 0163 -5707807-
Fax: 04307-909-610
Mail: ed.ztus-krd@relheod.m

Advocates

Marlo Döhler

QMB

Henry-Dunant-Str. 6 - 10
24223 Schwentinental

Phone: 0163 -5707807-
Fax: 04307-909-610
Mail: ed.hs-krd@relheod.olram

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes