DRK-Norddeutsches Epilepsiezentrum für Kinder und Jugendliche

Dealing with risks in patient care

Quality management

Marlo Döhler

QMB, Beratung und Information, PR, Beschwerdemanagement, Risikomanagement

Henry-Dunant-Str. 6 - 10
24223 Schwentinental

Phone: 0163-5707807-
Mail: ed.ztus-krd@relheod.m

Pflege, Ärzte, QMB

Conference frequency: monatlich

Risk management

QMB, Beratung und Information, PR, Beschwerdemanagement, Risikomanagement

Marlo Döhler

Henry-Dunant-Str. 6 - 10
24223 Schwentinental

Phone: 0163-5707807-
Fax: 04307-909-610
Mail: ed.ztus-krd@relheod.m

Pflege, Ärzte, QMB

Conference frequency: monatlich

Risk management instruments and measures

No. Explanation
RM01

Comprehensive quality and/or risk management documentation (QM/RM documentation) is available

RM-Dokumentation (01.01.2014)

RM02

Regular further education and training measures

RM03

Employee surveys

RM04

Clinical emergency management

RM-Dokumentation (01.01.2014)

RM06

Fall prophylaxis

RM-Dokumentation (01.01.2014)

RM07

Use of a standardised concept for pressure ulcer prophylaxis (e.g. “Expert Standard for Pressure Ulcer Prophylaxis in Nursing”)

RM-Dokumentation (01.01.2014)

RM08

Regulated handling of custodial measures

RM-Dokumentation (01.01.2014)

RM09

Regulated handling of occurring malfunctions of devices

RM-Dokumentation (01.01.2014)

RM10

Structured implementation of interdisciplinary case discussions/conferences

Case review conference

  • Qualitätszirkel
RM12

Use of standardised information sheets

RM16

Procedure to avoid procedural and patient mix-ups

RM-Dokumentation (01.01.2014)

RM18

Discharge management

RM-Dokumentation (01.01.2014)

Fault reporting systems

Conference committee

Conference frequency: monatlich

Measures

Auswertung der eingegangenen Meldungen und Einleitung von Verbesserungsmaßnahmen sowie entsprechende Überprüfung


No. Explanation
IF01

Documentation and procedural instructions for handling the error reporting system are available

As of: 01.01.2014

IF02

Internal evaluation of the received reports

taken monatlich

IF03

Training of employees in handling the error reporting system and in implementing the findings from the error reporting system

taken halbjährlich

Conference committee

Conference frequency: