Caritas-Krankenhaus Lebach
Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Geschäftsführung
Monika Berg
Heeresstraße 49
66822 Lebach
Phone: 06881-501201-
Mail: ed.hcabel-suahneknark-satirac@greb.m
Qualitäts- und Projektmanagement in der Pflege
Melanie Schmadel
Heeresstraße 49
66822 Lebach
Phone: 06881-501-6486
Mail: ed.hcabel-suahneknark-satirac@ledamhcs.m
Qualitätsmanagement
Tanja Ambos
Heeresstraße 49
66822 Lebach
Phone: 06881-501-6490
Mail: ed.hcabel-suahneknark-satirac@sobma.t
Advocates
Patientenfürsprecherin
Waltraud Hahn
Heeresstraße 49
66822 Lebach
Phone: 06881-501-187
Mail: ed.hcabel-suahneknark-satirac@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |