Christliches Krankenhaus Quakenbrück GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Frank Schwietert

Qualitätsmanagementbeauftragter

Danziger Str. 2
49610 Quakenbrück

Phone: 05431 -15-2669
Fax: 05431-15-1803
Mail: ed.hbmg-qkc@mq

Rita Gundelach

Ehrenamtlicher Patientenfürsprecherin

Danziger Str. 2
49610 Quakenbrück

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes