Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anita Durchholz

Beschwerdemanagerin

Am Hasenkopf 3
63739 Aschaffenburg

Phone: 09352 -503-0
Fax: 09352-503-20000
Mail: ed.rhol-suahneknarkskrizeb@ofni

Anita Durchholz

Beschwerdemanagerin

Am Hasenkopf 3
63739 Aschaffenburg

Phone: 09352 -503-0
Fax: 09352-503-20000
Mail: ed.rhol-suahneknarkskrizeb@ofni

Advocates

Margot Walter

Patientenfürsprecherin

Am Hasenkopf 3
63739 Aschaffenburg

Phone: 09352 -503-0
Mail: ed.rhol-suahneknarkskrizeb@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes