Kreisklinik Groß-Gerau GmbH
Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
QM/Risikomanagement
Isabell Porth
Wilhelm-Seipp-Str. 3
64521 Groß-Gerau
Phone: 06152-986-2106
Mail: ed.gg-kinilksierk@mq
Qualitätsmanagement
Valerie Hohmann
Wilhelm-Seipp-Str. 3
64521 Groß-Gerau
Phone: 06152-986-2297
Mail: ed.gg-kinilksierk@mq
Advocates
Patientenfürsprecherin
Annegret Becker
Wilhelm-Seipp-Str. 3
64521 Groß-Gerau
Phone: 06152-986-2252
Fax: 06152-986-2090
Mail: ed.gg-kinilksierk@rekceb.tergenna
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Anonymous input options exist: Yes Website of the contact form Anonyme Beschwerden können in unserem Briefkasten der Verwaltung eingeworfen werden. |
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Patient surveys were conducted: Yes Website for the patient survey Patientenfragebogen stehen ganzjährig zur Verfügung. |
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Referral surveys were conducted: Yes Website for the referrer survey |