Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Konzernweites Konzept Beschwerdemanagement Konzernweite VA Umgang mit Beschwerden und Berichtswesen BM |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Madeleine Rakel-Sonderfeld
Beschwerdemanagement
Ilsenburger Str. 95
38667 Bad Harzburg
Phone:
05321
-441706-
Mail:
moc.soipelksa@lekar.m
Advocates
Brigitte Kalbe
Patientenbeauftragte
Ilsenburger Str. 95
38667 Bad Harzburg
Phone:
05321
-441640-
Mail:
moc.soipelksa@eblak.b
|
Anonymous input options exist: Yes interne Briefkästen für Meinungsflyer und Lob/ Kritik |
|
Patient surveys were conducted: Yes Kontinuierliche Patientenbefragung Somatik |
| Referral surveys were conducted: Yes |