Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Aylin Aras
Beschwerdemanagement
Johann-Peter-Schäfer-Str. 3
61169 Friedberg
Phone:
06032
-702-1229
Mail:
ed.uarettew-zg@sara.nilya
Gyrit-Christin Fröhlich
Beschwerdemanagement
Johann-Peter-Schäfer-Str. 3
61169 Friedberg
Phone:
06031
-89-3311
Mail:
ed.uarettew-zg@hcilheorF.nitsirhC-tiryG
Advocates
Edda Weber
Patientenfürsprecherin
Johann-Peter-Schäfer-Str. 3
61169 Friedberg
Phone:
06035
-65-35
Mail:
ed.enilno-@rebew.adde
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |