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Vitos Klinik Bamberger Hof

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Verfahrensanweisung (VA) Beschwerdemanagement
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Eingangsmeldung innerhalb von 5 Tagen

Contact persons

Klemens Kropp

QM-Koordinator

Phone: 06123 -602-262
Fax: 06123-602-655
Mail: ed.uagniehr-sotiv@ppork.snemelk

Advocates

Christiane Möser

Patientenfürsprecherin

Phone: 06175 -791-219
Fax: 06175-791-344
Mail: ed.sunuathcoh-sotiv@nirehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

permanente Patientenbefragung
Referral surveys were conducted: No