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Asklepios Neurologische Klinik Falkenstein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bärbel Ohlenmacher

Sekretariat GF und Beschwerdemanagement seit 09/19

Asklepiosweg 15
61462 Königstein-Falkenstein

Phone: 06174 -9060-00
Fax: 06174-9060-14
Mail: moc.soipelksa@nietsneklaF.tnemeganamedrewhcseB

Elke Wagemann

Sekretariat GF und Beschwerdemanagement

Asklepiosweg 15
61462 Königstein-Falkenstein

Phone: 06174 -9064-60
Fax: 06174-9060-14
Mail: moc.soipelksa@nietsneklaF.tnemeganamedrewhcseB

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuierlich
Referral surveys were conducted: No