Structured complaint management was introduced: Yes |
Written concept exists: Yes |
C_F_3_JOS_Beschwerdemanagement, 2020-03-25 |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: No |
Qualitätsmanagementbeauftragte
Frauke Fassbinder
Martin Luther Str. 7
17489 Greifswald
Phone: 03834-543-117
Fax: 03834-543-111
Mail: ed.gnutfits-thcerbedo@rednibssaf
Sozialdienst
Suzann Eydam
Martin Luther Str. 7
17489 Greifswald
Phone: 03834-543-445
Fax: 03834-543-111
Mail: ed.gnutfits-thcerbedo@madye
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes Website for the patient survey |
Referral surveys were conducted: Yes |