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St. Augustinus Krankenhaus gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Renardo Schiffer

Geschäftsführer

Renkerstraße 45
52333 Düren

Phone: 02421 -599-851
Fax: 02421-599-964
Mail: ed.tsew-tc@reffihcs.odraner

Advocates

Ulrich Jörres

Patientenfürsprecher

Renkerstraße 45
52333 Düren

Phone: 02421 -599-6701
Fax: 02421-599-964
Mail: ed.tsew-tc@serreoj.hcirlu

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes