Robert-Koch-Krankenhaus Apolda GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

U. Koch

Geschäftsführer

Anonymous input options exist: Yes

Identifikation von Beschwerden erfolgt mittels Fragebogen, der jedem stationär aufgenommenem Patienten ausgehändigt wird

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes