Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: No |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Olaf Schulte-Herbrüggen
Ärztlicher Direktor
Landhausstrasse 33-35
10717 Berlin
Phone:
030
-5472-7906
Fax: 030-5472-299505
Mail:
ed.kbvf@ebrew.d
Explanations
Sprechzeiten in der Klinik jeweils am 1. und 3. Dienstag im Monat von 16 bis 17 Uhr. Telefon: 030 5472-7860; E-Mail patf-fvb@berlin.de (tägliche Abfrage, werktags)
Advocates
Saskia Möschl
Patientenfürsprecher
Landhausstrasse 33-35
10717 Berlin
Phone:
030
-5472-7860
Mail:
ed.nilreb@bvf-ftap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |