Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sekretariat Kaufmännische Direktion
Ansprechpartner Beschwerdemanagement
Karl-Binz-Weg 12
54470 Bernkastel-Kues
Phone:
06571
-15-30015
Fax: 06571-15-30090
Mail:
ed.suahneknarkdnubrev@tnemeganamedrewhcseb
Kaufmännische Direktion
Ansprechpartner Beschwerdemanagement
Karl-Binz-Weg 12
54470 Bernkastel-Kues
Phone:
06571
-15-30015
Fax: 06571-15-30090
Mail:
ed.suahneknark-dnubrev@tnemeganamedrewhcseb
Advocates
Angelika Ferber
Patientenfürsprecherin
Karl-Binz-Weg 12
54470 Bernkastel-Kues
Phone:
06531
-58-0
Fax: 06531-58-5101
Mail:
ed.suahneknark-dnubrev@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Anlassbezogen finden fachabteilungsbezogene Einweiserbefragungen statt. |