Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Qualitäts- und Beschwerdemanagerin
Veronika Brening
Phone: 06691-18-2074
Mail: ed.atahpeh@gninerb.akinorev
Patientensicherheitsbeauftragte
Christian Wagner
Phone: 06691-18-2140
Mail: ed.atahpeh@rengaW.naitsirhC
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |