Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitäts- und Beschwerdemanagerin

Veronika Brening

Phone: 06691-18-2074
Mail: ed.atahpeh@gninerb.akinorev



Christian Wagner

Phone: 06691-18-2140
Mail: ed.atahpeh@rengaW.naitsirhC

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No