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Hardtwaldklinik II

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Ramona Kling

Qualitätsmanagement/PDL

Hardtstraße 32
34596 Bad Zwesten

Phone: 05626 -881837-
Mail: ed.2kwh@gnilK

Carmen Knauff

Sekretariat der Kaufmännischen Leitung

Hardtstraße 32
34596 Bad Zwesten

Phone: 05626 -88-1784
Mail: ed.2kwh@ffuank.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No