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Diakonie-Klinik Mosbach
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Complaint management
Patient-oriented praise and complaint management
Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Input options and surveys
Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No