Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jenny Thoma
Referentin der Regionalgeschäftsführung/ Marketing und Krankenhausentwicklung
Phone:
03991
-77-2099
Fax: 03991-77-2005
Mail:
ed.mukinilk-ztireum@amoht.ynnej
Antje Köpcke
Beschwerdemanagement
Phone:
03991
-77-2099
Fax: 03991-77-2005
Mail:
ed.nilcidem@ekcpeok.ejtna
Antje Tessin
Beschwerdemanagement
Phone:
03991
-77-2099
Fax: 03991-77-2005
Mail:
ed.nilcidem@nisset.ejtna
Advocates
Antje Tessin
Beschwerdemanagement
Phone:
03991
-77-2099
Fax: 03991-77-2005
Mail:
ed.nilcidem@nisset.ejtna
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |