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Klinik Hallerwiese-Cnopfsche Kinderklinik, Dependance Ansbach

Complaint management

Structured complaint management was introduced: Yes

Beschwerden, die in der Anregiomedklinik Ansbach eingehen, werden an das Beschwerdemanagement der Klinik Hallerwiese-Cnopfsche Kinderklinik weitergeleitet und systematisch bearbeitet.
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Halberschmidt

Qualitätsmanagerin, klinische Risikomanagerin

St.-Johannis-Mühlgasse 19
90419 Nürnberg

Phone: 0911 -3340-5058
Fax: 0911-3340-5011
Mail: ed.oenokaid@CHK.tnemeganamedrewhcseB

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes

Patienten- und Angehörigenbefragung
Referral surveys were conducted: No