Schön Klinik Hamburg Eilbek

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Patrycja Godlewska

Junior Qualitätsmanagerin

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Die Patientenzufriedenheit wird kontinuierlich mittels eines selbst entwickelten Bogens unternehmensweit digital erfasst.

Referral surveys were conducted: No