Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christian Versloot
Beschwerdemanager (UKSH)
Ratzeburger Allee 160
23538 Lübeck
Phone:
0451
-500-70700
Fax: 0451-500-70704
Mail:
ed.hsku@kcebeuL.tnemeganamedrewhcseB
Wojciech Bahr
Koordinator Lob und Kritik
Ratzeburger Allee 160
23538 Lübeck
Phone:
0451
-500-98781
Mail:
ed.hsku@piz.kcabdeef
Explanations
Homepage: https://www.patientenombudsmann.de
Advocates
Peter Schildwächter
Patientenombudsmann, Verein Patientenombudsmann/-frau Schleswig-Holstein e.V.
Ratzeburger Allee 160
23538 Lübeck
Phone:
0151
-16521166-
Mail:
ed.nnamsdubmonetneitap@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |