Zentrum für Integrative Psychiatrie ZIP gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Christin Schwarz

Leitung Stabsstelle Qualitätsmanagement

Ratzeburger Allee 160
23538 Lübeck

Homepage: https://www.patientenombudsmann.de

Peter Schildwächter

Patientenombudsmann, Verein Patientenombudsmann/-frau Schleswig-Holstein e.V.

Ratzeburger Allee 160
23538 Lübeck

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No