Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
tnemeganamsteatilauq/tnemeganam/kinilk/ed.nekinilk-sierk-mli.www//:sptth
Explanations
Maria Daniela Murach
Contact persons
Stefanie Jecht
Qualitäts- und Risikomanagement
Phone:
03628
-919-405
Fax: 03628-919-403
Mail:
ed.nekinilk-sierk-mli@tnemeganam
Maria Daniela Murach
Qualitäts- und Risikomanagement
Phone:
03628
-919-405
Fax: 03628-919-403
Mail:
ed.nekinilk-sierk-mli@tnemeganam
Advocates
|
Anonymous input options exist: Yes Website of the contact form Briefkästen -Ihre Meinung ist uns wichtig- in allen Bereichen |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |