Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sebastian Junge

Qualitätsmanagementbeauftragter

Karl-Keil-Straße 35
08060 Zwickau

Phone: 0375 -51-2325
Fax: 0375-51-1502
Mail: ed.uakciwz-kbh@egnuj.naitsabes

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes
Website for the referrer survey