To the hospital’s home page

Johannesbad Saarschleife

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sandra Wilhelm

Leitung Hausdamen

Cloefstraße 1a
66693 Mettlach-Orscholz

Phone: 06865 -90-1892
Mail: moc.dabsennahoj@nemadsuaH_320G_TV

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No