Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jana Kühne-Höltkemeier
Qualitätsmanagementbeauftragte
01917 Kamenz
Phone:
03578
-786-478
Fax: 03578-786-103
Mail:
ed.znemak-sennahoj@reiemektleoh-enheuk.j
Advocates
Vincenc Böhmer
Seelsorger
01917 Kamenz
Phone:
03578
-786-375
Fax: 03578-786-115
Mail:
ed.znemak-sennahoj@remheob.v
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |