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Psychiatrisches Krankenhaus Rickling (TK Norderstedt)

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Kosmahl

Sozialpädagoge

Beim Umspannwerk 6 – 8
22844 Norderstedt

Phone: 04238 -18-180
Fax: 04328-18-369
Mail: ed.nierevsednal@leahcim.lhamsok

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No