Psychiatrisches Krankenhaus Rickling (TK Norderstedt)

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Michael Kosmahl

Sozialpädagoge

Beim Umspannwerk 6 – 8
22844 Norderstedt

Michael Kosmahl

Sozialpädagoge

Beim Umspannwerk 6 – 8
22844 Norderstedt

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No