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Westklinik Dahlem Betriebsgesellschaft mbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sandra Angelin

Prokuristin

Clayallee 225B
14195 Berlin

Phone: 030 -830000-24
Fax: 030-830000-40
Mail: ed.melhad-kinilktsew@nilegna.ardnas

Explanations

PatF-WestklinikDahlem@berlin.de


Advocates

Ernst- Christoph Bösener

Patientenfürsprecher

Clayallee 225B
14195 Berlin

Phone: 030 -71543119-
Mail: ed.nilreb@melhaDkinilktseW-FtaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes