KMG Klinikum Güstrow

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Klinikgeschäftsführer

Thomas Bürger

Phone: 03843-343001-
Mail: ed.nekinilk-gmk@wortseug

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes