Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
C_F_3_JOS_Beschwerdemanagement, 2023-10-10 |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Frauke Fassbinder
Qualitätsmanagementbeauftragte
Gützkower Landstrasse 69
17489 Greifswald
Phone:
03834
-543-117
Fax: 03834-543-111
Mail:
ed.gnutfits-thcerbedo@rednibssaf
Advocates
Suzann Eydam
Sozialdienst
Gützkower Landstrasse 69
17489 Greifswald
Phone:
03834
-543-445
Mail:
ed.gnutfits-thcerbedo@madye
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |